We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@vseeboxselect.com. If your return is accepted, we’ll send you return instructions. For an approved defective, transit-damaged, or incorrect item within the 30-day return period, we will cover return shipping and provide a return shipping label. For an approved non-defective or change-of-mind return, the customer is responsible for return shipping. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@vseeboxselect.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
For an eligible defective, transit-damaged, or incorrect item, customer support may approve either a replacement or a refund after verification. For other eligible returns, the refund process applies.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the refund will be issued to your original payment method. After the returned item is received and inspected, refunds are typically initiated within 3–5 business days. After the refund is issued, your bank or payment provider may require an additional 5–10 business days for the credit to appear. We do not charge a restocking fee.
loading
