Warranty Policy

30-Day Hassle-Free Return & Exchange

The standard 30-day Return & Refund period applies during the first 30 days after delivery. Terms and conditions, including return-shipping responsibility, are defined in our Return & Refund Policy. After the 30-day return period, eligible warranty claims follow this Warranty Policy.

How It Works

• Contact our support team at support@vseeboxselect.com with your order number and reason for the return or exchange.
• For an approved defective, transit-damaged, or incorrect item reported within the first 30 days, we cover return shipping under the Return & Refund Policy. For eligible warranty claims after the 30-day return period, return shipping to our facility is the customer’s responsibility unless otherwise confirmed in writing. We will provide return instructions.
• Pack the device securely in its original packaging with all included accessories.
• Attach the shipping label and drop off the package at the designated USPS location.
• Once we receive and inspect the returned product, we will process the approved refund or ship an approved replacement.

After a returned item is received and inspected, approved refunds are typically initiated within 3–5 business days to the original payment method. The bank or payment provider may require an additional 5–10 business days for the credit to appear.

The product must be returned in its original condition with all accessories, cables, remote control, and packaging included. Products physically damaged through misuse or returned with missing components may not be eligible for a full refund.

1-Year Limited Warranty

VSeeBox devices purchased directly from www.vseeboxselect.com are covered by a one (1) year limited warranty from the original purchase date. This warranty covers qualifying manufacturing defects and hardware malfunctions that occur under normal use.

What Is Covered

• Hardware malfunctions not caused by external factors.
• Manufacturing defects in materials or workmanship.
• System failures under normal operating conditions that are attributable to a hardware defect.

What Is Not Covered

• Physical damage caused by drops, spills, impact, or other accidents.
• Damage resulting from misuse, neglect, disassembly, or unauthorized modification or repair.
• Damage caused by incompatible accessories, cables, adapters, or power sources.
• Software, account, app, or third-party service issues not attributable to a hardware defect.
• Normal wear and tear, including cosmetic scratches or scuffs.
• Products purchased from unauthorized sellers or sources that cannot be verified through the original order record.

How to File a Warranty Claim

• Email
• support@vseeboxselect.com
•  with your order number, a description of the issue, and photos or a short video showing the problem.
• Our support team may guide you through troubleshooting to determine whether the issue can be resolved remotely.
• If a return is required, we will provide the return shipping address and instructions. Return shipping to our facility during the warranty period is the customer’s responsibility unless otherwise confirmed in writing.
• After the device is received and the qualifying defect is verified, we will repair or replace the device at no charge and ship the repaired or replacement device back to you without an additional outbound shipping charge.

Post-Warranty Repair Service

If your device develops a hardware issue after the one-year warranty period has expired, you may contact us to ask whether paid repair service is available.

Email support@vseeboxselect.com with a description of the issue. If the device is eligible for post-warranty service, we will assess the information provided and give you an estimated repair fee before work begins.

For approved post-warranty repairs, the customer is responsible for applicable repair charges and all shipping costs, including shipping the device to the repair location and return shipping after the repair is completed.

3-Year Free Remote Technical Support

Every qualifying VSeeBox device purchased from www.vseeboxselect.com includes three (3) years of complimentary remote technical support from the date of purchase. Remote support may assist with:

• Initial device setup and configuration.
• Connectivity and network troubleshooting.
• System update guidance and basic performance troubleshooting.
• General usage questions and device guidance.

To contact the technical support team, email

. Remote technical support does not extend the one-year hardware warranty and does not cover third-party app, account, content, or service availability.

Contact Us

If you have questions about this Warranty Policy, need to initiate a return or warranty claim, or require technical assistance, please contact us: