Shipping Method & Delivery Time
All orders are shipped via FedEx Air within the contiguous 48 United States, with an estimated delivery time of 2–4 business days. We offer free shipping on all orders with no minimum purchase required.
Business days are Monday through Friday, excluding federal holidays. Estimated delivery times begin once your order has been shipped, not from the date the order is placed.
Order Processing
Orders are typically processed within 1–2 business days after payment is confirmed. Once your order has shipped, you will receive a confirmation email with a FedEx tracking number so you can monitor your delivery status.
Orders placed after 2:00 PM (Pacific Standard Time (GMT-08:00), Los Angeles), or on weekends and holidays, will be processed on the next business day.
During major holidays and peak shopping periods—including Thanksgiving, Christmas, New Year, Independence Day, Black Friday, and Cyber Monday—processing and delivery may take longer due to increased order volume or carrier delays. We recommend ordering early during these periods.
Address Accuracy
To help ensure correct and timely delivery, please confirm that your shipping address is complete and accurate before submitting your order. This includes the correct street number, apartment or unit number, and any other required delivery details.
We are not responsible for packages that are lost, delayed, or delivered to the wrong address because of incorrect or incomplete address information provided at checkout.
Shipping Coverage
We currently ship to addresses within the contiguous 48 United States, excluding the locations listed below.
Areas We Do Not Ship To
We are unable to deliver to:
- Hawaii, including street addresses and PO Boxes.
- Alaska, including street addresses and PO Boxes.
- U.S. protectorates and territories, including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands.
- PO Box addresses in any state.
- Remote or restricted delivery areas as determined by FedEx.
If an order is placed with an unsupported shipping address, we will contact you to request an alternative address or issue a refund.
Tracking Your Order
Once your order ships, you will receive an email containing your FedEx tracking number. You may track the shipment through the FedEx tracking page or the FedEx mobile app.
If the tracking information has not updated within 48 hours of receiving the shipping confirmation, please contact us so we can review the shipment status.
Delivery Issues
Package Not Received
If tracking shows “Delivered” but you have not received the package, first check with household members or neighbors and verify the delivery location. If it is still missing, contact us within 7 days of the recorded delivery date.
Damaged Package
If your package arrives visibly damaged, photograph the outer packaging and the product. Contact support@vseeboxselect.com with the photos and your order number so we can review the available replacement or refund options.
Incorrect Address
If an order is returned because the customer provided an incorrect or incomplete address, the customer may be responsible for additional charges required to reship the order.
Carrier Delays
Natural disasters, severe weather, service disruptions, and other circumstances outside our control may cause delays. Estimated delivery dates are not guaranteed, and carrier-caused delays may require additional investigation time.
Filing a Claim
Contact us promptly if a package is missing or shows delivered but cannot be located. To preserve the available carrier-claim window, requests should be submitted within 7 days of delivery and no later than 10 days after the delivery event. We will work with FedEx to investigate. Carrier claims may take up to 30 days to process.
Optional Shipping Protection
We offer optional Shipping Protection for customers who would like additional protection for their package during transit. Shipping Protection is a separate optional service and is not part of the shipping fee. The applicable protection fee will be clearly displayed before checkout. Customers may complete their purchase without adding Shipping Protection. Free shipping remains available for eligible orders within the contiguous 48 United States.
Policy Changes
This Shipping Policy may be updated from time to time. The version in effect when your order is placed will govern that order. We recommend retaining a copy of the policy for your records.